Privacy Policy of BestInternetProviders.com

1. What does this Privacy Policy Cover?

This Privacy Policy covers the following information:

• How we collect and obtain your Personal Information;
• How we share your Personal Information to provide our Services to you; and
• How you can review and manage certain Personal Information and information sharing.

This Privacy Policy does not apply to information collected by us through any other means not specified in this Privacy Policy. This Privacy Policy does not apply to third party products, services, websites, or mobile applications that you may access or use through the Services.

2. Information We Receive or Collect from You

To provide you with our Services, we collect your “Personal Information.” Personal Information is data that identifies, relates to, describes, or can be used to contact, or could reasonably be linked directly or indirectly to you. Examples of the categories of Personal Information we collect directly from you as you visit or interact with our Services include, but are not limited to, the following types information:

• Personal Details: Means information by which you may be personally identified, such as your name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline. You may provide this information to us by filling in forms on our website or at the time you requested Services, for example.
• Payment and Account Information: Means transaction and activity information about your Services and/or account; your customer account and billing records, including your credit card number; your interactions with our customer service and/or technical support representatives over the telephone, email, or through online chat.
• Community and Social Media Posting: In certain instances, you may have the ability to send us testimonials, reviews, and feedback and/or post comments, images, or information using any of our community social networking features available on or accessible through our social networking pages or through our Services (“Feedback”). You should be aware that any Feedback that you submit in the course of these community social networking activities can be read, collected, or used by us or other users and visitors to our websites or social networking pages. Your Feedback contributions are posted and transmitted to others at your own risk. We are not responsible for the information you choose to make public in any of our community social networking features.

We may also receive certain categories of Personal Information from third parties, such as third party websites, applications, and services. The categories of Personal Information that we obtain from third parties include your name, email address, and/or other contact information. In some cases, California requires that we use different names to describe the categories of information that we collect. For more information about these categories, please see our Privacy Notice for California Residents

3. Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect or generate certain Personal Information about your equipment, browsing actions, and patterns, including:

• Details about your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Services.
• Information about your computer or device’s Internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). Our website uses cookies and anonymous identifiers to collect certain non-personally identifiable information about you when you use the Services. A cookie is a small text file that websites send to your computer, tablet, mobile device or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available. This allows us to collect technical information about your Internet connection, such as your Internet Protocol or IP address, operating system, and browsing and linking activity while using the Services. We use cookies to authenticate you and save your settings on your personal start page so that we can provide you with customized and personalized content and services. We use anonymous identifiers to monitor browsing and linking activity throughout the Services. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website(s).
• Web Beacons. Pages of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

4. Collection of Information by Third Parties and Third-Party Use of Cookies or Other Tracking Technologies

Third party websites linked to or from our Services may have information practices different from ours. You should consult the other websites’ privacy policies because we have no control over information that is submitted to, or collected by, these third parties. The inclusion of a link to a third party website does not imply an endorsement of the website by us or any association with the third party website’s operators.

Similarly, some content or applications available on our Services are served by third parties, including content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. We do not control these third parties’ tracking technologies (if any) or how they may be used. If you have any questions about an application or other targeted content, you should contact the responsible provider directly.

5. How We Use the Information We Receive or Collect

We use information about you or that you provide to us, including your Personal Information, for one or more of the following business or commercial purposes:

• To fulfill or meet the reason you provided the information to us or through the use of our Services.
• To send you marketing communications about offers, promotions, upcoming events, and other products and services that we offer or that we offer in conjunction with an affiliate company as permitted by law.
• To alert you to the latest developments and features on our Services and to notify you of administrative information, such as security or support and maintenance advisories.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To monitor and improve your Services, including for testing, research, analysis, and product development.
• To protect against fraudulent, abusive, unauthorized, or unlawful use of the Services.
• To process your job applications with us and for customary human resources purposes.
• For any other purpose with your consent.

6. How We Share Information We Receive or Collect with Third Parties.

We value your privacy and do not sell your Personal Information for monetary consideration. We may share or disclose information that we collected about you or that you provided to us, including your Personal Information, as described in this Privacy Policy, as follows:

• With our contractors, service providers, and other third parties we use to support our business and who perform services or functions on our behalf. For example, such service providers include but are not limited to: (i) merchant banks for credit card authorizations, (ii) collection agencies, and (iii) and customer service companies.
• With online advertisers or ad tech companies who may provide you with targeted advertising and marketing communications through our Services, where permitted by law (collectively, “Ad Partners”).
• With your consent. For example, when you request quotes or request to be contacted through BestInternetProviders.com, you are authorizing us to share your information with our business partners who will contact you by (i) phone, including without limitation any prerecorded telephone call to any telephone number including a wireless number, (ii) SMS text message, (iii) email, or (iv) mail.

When we use service providers to perform business functions on our behalf, including third party vendors, we require them through contracts to treat your information confidentially and to only use your information for the express purpose of providing the specific business functions for us. We prohibit the sale or transfer of your Personal Information to non-affiliated entities for their use without giving you the opportunity to opt-out. We do not, however, have control over such third parties’ handling practices and are not responsible for any failure of such third parties to adhere to this Privacy Policy.

Legal and Security Purposes: We may also share your information in order to (i) comply with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) protect or defend our legal rights or property, or the legal rights of our business partners, employees, agents, and contractors (including enforcement of our agreements, other policies, and this Privacy Policy); (iii) protect the safety and security of our users or members of the public including acting in urgent circumstances; (iv) protect against fraud or to conduct risk management; or (v) in the event of a corporate reorganization, restructuring, merger, divestiture, dissolution, sale of assets, bankruptcy or other similar proceeding.

Feedback You Provide on Our Social Media Pages: We may offer publicly accessible and available profiles on social media platforms that you may access and post Feedback. Such information is subject to the privacy policies of those social media companies and the methods available, if any, for changing privacy settings and removal of content. If you provide us with a testimonial, review, or any other Feedback, you authorize us to publish it on all our Services under the name or username you provided and to aggregate it with other users’ Feedback.

7. Protection of Children

Protecting children’s privacy is especially important to us. You must be 18 years of age or older to order and receive the Services. No one under the age of 16 may provide information to or on the website. If, however, you authorize a child to use the Services by providing them a device associated with your account, any information associated with such use will be treated as your information in accordance with this Privacy Policy. We do not knowingly or proactively ask for or collect information from any person under the age of 16. If you are under 16, do not use or provide any information on our website or through any of its features, make any purchases through our website, or provide any Feedback. If we learn that we may have collected or received information from a child under 16 without verification of responsible adult consent, we will delete that information. If you are a parent, guardian or other caretaker and think your child under 16 has provided us with information, please contact us at [email protected].

8. How We Protect the Security of Your Information

We have implemented an information security program that contains administrative, technical, and physical controls that are designed to safeguard your information, including your Personal Information. We use industry standards to secure your information when it is being collected and transmitted over the Internet, as well as firewalls, security monitoring, encryption, and intrusion detection software. Although we cannot guarantee that our information security program will prevent every unauthorized attempt to access, use, or disclose your information, we maintain security and incident response practices to handle incidents involving unauthorized access, use, or disclosure of your information.

Under our practices and policies, access to Personal Information is authorized only for our employees, service providers, and business partners who have a business need for such access, and records are retained in accordance with applicable laws. Our employees, service providers, and business partners are trained on the importance of protecting privacy and on the proper access to, use of, and disclosure of Personal Information.

9. How to Access and Update Your Information

You have the ability to update your information by calling our Customer Service. To contact Customer Service via telephone, go to BestInternetProviders.com. Once we have verified your identity, we will provide you with access to and/or update your information. If we cannot verify the identity of the person making the request or suspect fraudulent or malicious activity, we will deny the request and inform you of the reasons. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

10. Managing Your Information Choices

Promotional, Marketing Communications from Us: You may exercise your option to opt out of receiving email marketing communications from us by clicking the links under communications preferences at the bottom of the email marketing communications. You may also contact Customer Service via telephone regarding your opt in or opt out choices. We generally respond to such requests within 48 hours of receiving a request, but it may take up to 30 days depending on the volume of requests we receive. Your opt out choices will remain in effect until you change them.

We will continue to send you transaction confirmation emails and other Services-related announcements when it is necessary to do so. For instance, if any of our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt out of these communications, which are not promotional in nature.

You may modify your contact preferences regarding any marketing communications sent by us using automated or manually dialed calls, text messages, and pre-recorded messages by calling Customer Service. You may also text STOP in response to any text message from us to stop receiving text messages from us.

Tracking Technologies: All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. For example, you can manage cookie preferences set by us by adjusting the settings in your browser to not accept cookies. If your browser is set to reject cookies, we will not be able to provide you with personalized features on our website. Our website does not honor “Do Not Track” requests from browsers. To find out more about “Do Not Track,” you can visit allaboutdnt.com.

Targeted Advertising: We use and work with a variety of advertising networks and Ad Partners that customize and serve third party advertisements or other content on our website. The servers of these advertising networks place and access cookies and other similar technologies in browsers to collect information about your visits to the Services in order to serve relevant ads. Information collected via the data collection technologies described in this section may be linked to other information about you and may be considered Personal Information. We do not control Ad Partners’ data collection technologies or their use of your information to serve interest-based advertising. However, such Ad Partners may provide you with ways to opt out of having your information collected or used in this way. For example, we share information, such as your IP address or information about your browser or operating system, when you use our Services with LiveRamp, an Ad Partner, which uses it to return an online identification code to be used in online, in-app, and cross-channel advertising. To opt out of this use by LiveRamp, please click here (https://optout.liveramp.com/opt_out).

You can learn more about opting out of receiving targeted ads by visiting the Digital Advertising Alliance’s website and learning about its consumer choice tools at youradchoices.com/control. If you would like more information about online advertising in general, you can go to networkadvertising.org/faq.

11. Your Privacy Rights Under State Laws

California Residents: If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit oag.ca.gov/privacy/privacy-laws.

Please also visit our Privacy Notice for California Residents ("Supplemental Notice"), which supplements the information contained in this Privacy Policy and applies solely to visitors, users, and others who are California residents, as defined in Section 17014 of Title 18 of the California Code of Regulations. We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA and this Privacy Policy have the same meaning when used in our Supplemental Notice.

If you are a California resident and you have any questions about our Privacy Policy, the Supplemental Notice, or the ways in which you may exercise your rights under the CCPA, please contact us at [email protected] or BestInternetProviders.com, Attn: Legal Department, 980 Hammond Drive NE, Suite 400, Atlanta, Georgia 30328.

Nevada Residents: We do not sell our customers’ Personal Information. However, if you are a resident of Nevada, you may apply limits to the sale of certain Personal Information to third parties for resale or licensing purposes, subject to applicable law. You are entitled to submit your preference for limits on such sales by sending an email to [email protected] with the subject line “Nevada Do Not Sell Request,” along with your first and last name, billing address, and zip code.

12. International Visitors

Our Services are only offered and made available for users within the United States. If you use a Service and/or are using or visiting our website as a visitor from outside the United States, you agree to the terms of this Privacy Policy and you consent to the transfer and processing of all your Personal Information in accordance with this Privacy Policy and United States data protection and privacy laws. Please be aware that United States law governs where we may store and process your information may offer different levels of protection for information than may be available in your country.

13. Changes to this Privacy Policy

From time to time, we may update this Privacy Policy to reflect new or different privacy practices. If we make material changes to how we treat our users’ information, we will notify you. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes. Continued use of our Services following notice of any changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

14. How to Contact Us

Please contact us if you have any questions about this Privacy Policy or its implementation, at [email protected] or BestInternetProviders.com, Attn: Legal Department, 980 Hammond Drive NE, Suite 400, Atlanta, Georgia 30328.

Last Revised: February 1, 2024

Supplemental Notice – California Consumer Privacy Rights

This Privacy Notice for California Residents (“Supplemental Notice”) supplements information contained in the BestInternetProviders.com Privacy Policy, which is incorporated herein by this reference, and applies solely to visitors, users, and others who are California residents, as defined in Section 17014 of Title 18 of the California Code of Regulations (referred to herein as “consumers” or “you”). We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA and our Privacy Policy and not defined herein have the same meaning when used in this Supplemental Notice.

Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). In particular, we have collected the following categories of Personal Information from consumers who have visited or used our Services, including our website BestInternetProviders.com, within the last twelve (12) months:

We obtain the categories of Personal Information listed above from the following categories of sources:

• Directly from you. For example, when you create an account with us, when you provide Feedback to us, or when you complete transactions with us.
• Indirectly from you. For example, from observing your actions on our Services.
• Third Parties. For example, third party referral services that send us your contact information after you have expressed an interest in our Services and/or our service providers.

How Long We Store Your Personal Information

We are bound by various obligations arising under federal or state laws, or industry standards regarding how long we may retain and process certain records in our possession. We will only collect and process any Personal Information from you for a legitimate business purpose and such information will only be retained by us for as long as it is necessary for us to fulfill the specific purpose for which it was collected.

How We Share Your Personal Information

We may disclose your Personal Information for a business purpose with certain third parties (see Section 6 in our Privacy Policy for a list of the types of third parties) in order to provide you with the requested Services. In the preceding twelve (12) months, we may have disclosed Personal Information for a business purpose with our service providers and business partners, including but not limited to the following categories:

• Identifiers.
• California Customer Records Personal Information Categories.
• Commercial information.
• Internet or other similar network activity.
• Audio, electronic, visual, or similar sensory data.
• Professional or employment-related information.

We do not sell your Personal Information for a commercial purpose to third parties in exchange for money as the term is traditionally understood. However, California law may treat certain sharing of information for cross-context behavioral advertising as a “sale.” If you have seen ads on our Services in the past twelve (12) months, then under California law the following categories of Personal Information might have been “sold” or “shared” with our third party Ad Partners:

• Device information associated with a device used to interact with advertisements on our website (such as a device identifier, cookies, beacons, mobile ad identifiers and similar technology).
• Internet and other electronic network activity information associated with a device used to interact with advertisements on our website.

Your CCPA Rights and Choices

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights that are in addition to those discussed in our Privacy Policy, and explains how to exercise those rights.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of Personal Information we have collected about you.
• The categories of sources from which the Personal Information we collected about you is collected.
• Our business or commercial purpose for collecting or sharing that Personal Information.
• The specific pieces of Personal Information we collected about you (also referred to as a data portability request).
• If we sold or disclosed your Personal Information for a business or commercial purpose, we will disclose to you two separate lists disclosing:
  • any sales, identifying the categories of third parties to whom we sold your Personal Information and identifying the Personal Information categories that each category of third party recipient purchased; and
  • any disclosures, identifying the categories of third parties to whom we disclosed your Personal Information and identifying the Personal Information categories that each category of third party recipient obtained.

You may only make a verifiable consumer request for exercising your Right to Know twice within a 12-month period.

Right to Delete

You have the right to request that we delete the Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and third party partners to delete) your Personal Information from our records, unless an exception applies. Following a verified deletion request, we will retain a record of your request to ensure that we do not re-insert your information into our systems. This record allows us to comply with our legal obligation to you.

Right to Opt-Out of Personal Information Sales or Sharing

You have the right to direct us not to sell or share your Personal Information at any time in accordance with law. We provide you with the opportunity to “opt-out” of having your Personal Information used for certain purposes when we ask you for that information. You may also decline to provide your Personal Information to us and/or refuse cookies in your browser, although some of our features and Services may not function properly as a result.

To exercise your right to opt-out, please submit a request by emailing us at [email protected]. Alternatively, please visit our Do Not Sell My Personal Information webpage for more information on how you can opt-out of sales or sharing of your Personal Information, including your right to opt-out of sharing for cross-context behavioral advertising. We will only use the Personal Information provided in an opt-out request to review and comply with the request. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize sales or sharing of your Personal Information.

How to Exercise Your Right to Know and Right to Delete

To exercise the Right to Know and Right to Delete as described above, please submit a verifiable consumer request by emailing us at [email protected]. Only you, or a person that you have authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

If you are making a Right to Know or Right to Delete request as an authorized agent on behalf of a California resident, we require that you submit a notarized permission form to [email protected]. The permission form must be signed by the individual for whom you are making the request and by you.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or your authority to make the request. If we cannot verify the identity of the person making the request to a reasonable degree of certainty, we will deny the request and inform you of the reasons. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

If we suspect fraudulent or malicious activity, we will not comply with your Right to Know or Right to Delete requests until further verification procedures determine that your request is authentic. We will not disclose through a verifiable consumer request any Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, any security questions and answers, or unique biometric data.

Response Timing and Format

We will endeavor to respond to your Right to Know and Right to Delete requests within 45 days of our receipt of your request. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to your account. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. If we are unable to comply with your request, we will explain the basis for our denial.

We will not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination Notice

We will not discriminate against you for exercising any of your CCPA rights under law or in our Privacy Policy.

Changes to the Supplemental Notice

We reserve the right to amend this Supplemental Notice at our discretion and at any time. When we make changes, we will post the updated Supplemental Notice on our website and update the effective date. Your continued use of our website and our Services following posting of changes to this Supplemental Notice constitutes your acceptance of such changes.

Our Contact Information

Please contact us if you have any questions about our Privacy Policy, this Supplemental Notice, or the ways in which you may exercise your rights under the CCPA, at [email protected] or BestInternetProviders.com, Attn: Legal Department, 980 Hammond Drive NE, Suite 400, Atlanta, Georgia 30328.

Last Revised: February 1, 2024